Customer Success Manager

About us.

Pengu is a team of former SaaS executives (Salesforce, Zoom) sharing a common belief: buying and renewing SaaS should be easy, fast and transparent. We aim to shift the paradigm from vendor power to buyer power and strive to help organizations with expertise and data-insight in SaaS negotiations. The problem we identified is tapping into a huge market with endless opportunities to build impactful solutions. We know this because we got great traction from the start while onboarding new customers on a weekly basis with a first version of our product. All lights show green to accelerate on this momentum and build a world-class platform to make our customers successful.

Why us.
We are a team of ambitious, positive individuals that challenge the status quo. Our team is built on trust, ownership and simplicity. We care deeply about building and delivering great products to help our customers succeed, while having fun. Joining Pengu at this stage means help building the foundation to become European leader on all aspects: product, culture, team etc. Your bright ideas and execution will have a big impact on the direction of the company.

About the role. 
With your passion for building and managing long-lasting relationships, you’ll help setting our partners up for success. Working at Pengu as a Customer Success Manager is all about understanding the needs and goals of your clients as no-one else, and ensuring a smooth customer lifecycle.

What would you do? 

Onboarding

• Create, execute, and deliver a strong client engagement strategy;
• Plan kick-off sessions as soon as the contract is signed together with Sales;
• Educate your customer on using the platform an implement processes of working together;
• Ensure that Pengu is incorporated into their way of doing procurement.
  

Account management

• Create and maintain long-term, trusting relationships with our customers;
• Regular customer check-ins and partnership reviews;
• Understand the goals and business of your customers, and help translate that into best use of our platform;
  
• Track and share results, evaluate and optimize on a regular basis to help clients and partners to structurally improve their KPI’s;
• Plan and conduct negotiations to help our customers achieve their goals.

Who are you?

• 1+ years CS experience in a fast-paced SaaS environment or similar industry.
  
• Excellent written and verbal communication, with the ability to simplify and translate complex ideas to different audiences.
• Strong listening and problem solving skills.
• Driven and proactive approach with a strong willingness to learn.

What's in it for you? ​

• Competitive salary and shares.
• First member of the Customer Success team with the freedom to help build a customer success organization from the start. 
• Big impact on shaping the company culture (for example, growing this 'what's in it for you' list with perks that you value).
• Flexible working styles: a few days per week in the office.
• Annual company wide trip.
• A fun team, according to us...;)